Safety Information
March 3, 2025
.png)

Frequently Asked Questions
Indications for Use
twiist AID System Indications for Use
The twiist System is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin, ages six and above. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The twiist System is intended for single patient, home use and requires a prescription.
Simple Bolus Calculator Indications for Use
The twiist Automated Insulin Delivery System includes a simple bolus calculator available when Loop is off. It is indicated for use for aiding the user in determining the bolus insulin dosage for management of diabetes mellitus based on consumed carbohydrates, operator-entered blood glucose, insulin sensitivity, insulin to carbohydrate ratio, target glucose values, and current insulin on board.
twiist Loop Algorithm Indications for Use
The twiist Loop algorithm is intended for use with compatible integrated continuous glucose monitors (iCGMs) and the twiist alternate controller enabled (ACE) insulin infusion pump to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also recommend, and with the user’s confirmation, control the delivery of correction boluses when glucose values are predicted to exceed user configurable thresholds. The twiist Loop algorithm is intended for the management of type 1 diabetes mellitus in persons six years of age and greater. The twiist Loop algorithm is intended for single-patient use and requires a prescription.
Contraindications
The twiist Automated Insulin Delivery System is not intended for anyone unable or unwilling to:
• Test blood glucose (BG) levels as recommended by their healthcare provider.
• Maintain sufficient diabetes self-care skills.
• See their healthcare provider regularly.
• Demonstrate adequate carbohydrate-counting skills (preferred, not required).
The user must not:
• Have difficulty seeing.
• Have difficulty hearing.
• Have deficient cognitive capabilities.
• Have physical impairments which would make operating the pump or iPhone difficult.
Compatibility
Insulin Compatibility and Use
Only use fast-acting U-100 Humalog (insulin lispro), or Novolog (insulin aspart). Use of other concentrations may lead to insulin delivery errors that may lead to low or high blood glucose.
Follow the insulin manufacturer’s instructions for safe use and handling.
Checking Glucose
Treat symptoms of low blood glucose immediately to prevent severe low blood glucose. If not treated it could lead to loss of consciousness, seizure or death.
Do not ignore how you feel or symptoms of high and low glucose. If your CGM glucose readings do not match how you feel, measure your blood glucose with a BG meter even if your CGM reading is not in the high or low range. Ignoring the symptoms of high and low glucose even when your CGM reading is not in the high or low range may lead to incorrect treatment decisions which may lead to harm. When in doubt, get your meter out.
Working with your Healthcare Provider
It is the responsibility of the healthcare provider and caregiver to determine if the patient is a good candidate for treatment with the twiist Automated Insulin Delivery System.
Do not set glucose safety limit, correction range, pre-meal range, workout range, carb ratios, basal rates, delivery limits, insulin model, or insulin sensitivities without direction from your healthcare provider. Incorrect settings may lead to low or high blood glucose.
Pediatric Use
Review your device settings and features like ONE-BUTTON-BOLUS to make sure they are configured appropriately. Younger users may press the pump button leading to unintentional delivery of insulin. Children may dislodge their infusion site more frequently. Make sure infusion set tubing is secure.
Medical Procedures
The twiist Automated Insulin Delivery System is Magnetic Resonance Unsafe. Disconnect your twiist pump before entering an MRI scan room. Do not bring your iPhone or twiist pump into an MRI scan room. Contact with, or being in proximity to, an MRI scanner may cause the twiist pump and iPhone to move or lead to electric shocks and may result in severe injury.
Always notify medical staff about your diabetes and your twiist Automated Insulin Delivery System. If you need to stop insulin delivery or remove your CGM Sensor for a medical procedure, follow guidance from your healthcare provider about insulin missed while disconnected from your pump. Check your blood glucose before disconnection and reconnection and treat your highs and lows.
Do not expose your system to:
o X-ray
o Computed Tomography (CT) scan
o Magnetic Resonance Imaging (MRI)
o Positron Emission Tomography (PET) scan
o Diathermy Devices
o Electrocautery Devices
o Pacemaker/Automatic Implantable Cardioverter Defibrillator (AICD) placement or reprogramming
o Cardiac Catheterization
o Nuclear Stress Test
o Other exposure to radiation
Remove your twiist system and leave it outside the room prior to these procedures. Failure to do so may lead to harm.
Do not use the twiist Automated Insulin Delivery System when using hydroxyurea, a medication used in the treatment of diseases including cancer and sickle cell anemia. CGM readings being used by the system may be inaccurate while taking hydroxyurea, meaning the twiist Automated Insulin Delivery System will not have accurate information to use for dosage recommendations. This could result in over-delivery of insulin, which can lead to low glucose. Talk to your healthcare provider about using your BG meter for treatment decisions instead.
Do not use the twiist Automated Insulin Delivery System if you are taking GLP-1 agonists or SGLT-2 inhibitors, metformin or DPP-4. The twiist Automated Insulin Delivery System has not been tested in populations using additional diabetes medications and the performance of the system in conjunction with these medications is unknown.
Do not take external insulin, such as manual insulin injections or inhaled insulins, while Loop is on and the twiist pump is operational. The twiist Automated Insulin Delivery System does not receive information about insulin taken outside the system. If you choose to take additional insulin with another method while Loop is on and the twiist pump is working, over-delivery or under-delivery of insulin may occur, which can lead to high and low glucose. Consult with your healthcare provider about how long to wait after manually taking insulin before enabling automated insulin delivery.
Do not use the twiist Automated Insulin Delivery System if you have a condition which, in the opinion of your healthcare provider, would put you at risk. Examples of individuals who should not use the twiist Automated Insulin Delivery System include those with uncontrolled thyroid disease, renal failure (e.g. dialysis or eGFR <30), hemophilia, or another major bleeding disorder, or unstable cardiovascular disease.
Loop is not indicated for use by anyone who is pregnant, on dialysis, or critically ill. It is not known how different conditions or medications used in these scenarios may affect performance of the twiist Automated Insulin Delivery System. CGM readings being used by the system may be inaccurate in these cases, meaning the twiist Automated Insulin Delivery System will not have accurate information to use for dosage recommendations. This could result in over-delivery or under-delivery of insulin, which can lead to low or high glucose.
Training and Use
Do not use the twiist Automated Insulin Delivery System if you have not received training on appropriate use by a certified twiist trainer. Discuss your individual training needs with your healthcare provider. Failure to receive the appropriate training could result in serious injury or death.
Federal law restricts this device to sale by or on the order of a licensed physician. Use of this device without the training and supervision of a physician may lead to errors that result in harm.
Cassette Change / Infusion Site Care
Always follow your infusion set manufacturer instructions for infusion site insertion and care. Failure to do so may result in over or under delivery of insulin or infection.
Complete a cassette change and change your infusion set every 48 to 72 hours, when the cassette is empty, or as instructed by your healthcare provider. Rotate insulin infusion sites to help prevent infusion site complications like scar tissue and infection. Rotating insulin infusion sites reduces the risk of scarring. Using a site with scar tissue can lead to problems with insulin absorption or blockages that may lead to high blood glucose.
Do not fill a cassette before you plan to use it. Filling a cassette before you plan to use it may result in spoilage or a change to the potency or purity of insulin, which may lead to harm.
Only use twiist cassettes with compatible infusion sets. Failure to do so may affect accuracy or blockage detection which may lead to over or under delivery and cause low or high blood glucose.
Do not use cassettes, infusion sets, needles, or syringes if:
o The expiration date on the package has passed.
o Packaging has been previously opened or damaged.
Use of disposable components that are expired or from previously opened or damaged sterile packaging may lead to infection.
Do not use damaged cassettes or infusion sets. Using damaged cassettes or infusion sets may result in start-up failures, interruptions in therapy, topical exposure to insulin or delivery errors leading to high or low blood glucose.
Wash your hands and use clean technique when filling the cassette, inserting the infusion site, and connecting the infusion set tubing. Failure to do so may lead to infection.
Check your infusion site every day for proper placement. Replace your infusion site if you notice leaks around the site. Improper placement or leaks around the site may result in under delivery of insulin resulting in high blood glucose.
Dispose of used components such as cassettes, syringes, needles, infusion sets, and CGM Sensors following the instructions from your local authorities. Wash your hands thoroughly after handling used components.
Priming / Air / Unintended Delivery
Make sure to prime the infusion set tubing. Failure to prime the infusion set tubing may lead to a delay in the delivery of insulin resulting in high blood glucose or cause a delivery error.
Do not fill the cassette with cold insulin. Filling the cassette with cold insulin may result in air bubbles forming in your cassette or infusion set tubing that may result in delivery errors that may lead to harm. Allow insulin to adjust to room temperature before filling the cassette.
If air bubbles are present in the infusion set tubing, perform a cassette change. Air bubbles present in the infusion set tubing may lead to under or over delivery of insulin, which may lead to high or low blood glucose.
Do not connect a filled cassette and infusion set tubing to your infusion site if the cassette is not attached to the pump. Connecting the filled cassette and infusion set tubing to your infusion site before connecting the cassette to the pump may lead to unintended insulin delivery leading to low blood glucose.
Do not connect infusion set tubing to your infusion site before the pump completes self-test. Connecting infusion set tubing to your infusion site during self-test may lead to unintended delivery of insulin, which may lead to low blood glucose.
Disconnect the infusion set tubing from your infusion site before removing the cassette from the pump. Leaving the infusion set tubing connected may lead to unintended delivery, which may cause low blood glucose.
Insulin Delivery
When Loop is on, do not modify a bolus to be greater than the recommended value. Increasing the bolus can lead to increased risk of low blood glucose.
Important information about the use of your iPhone
Do not quit the twiist app or remove the twiist app from your iPhone. Quitting the twiist app or removing it from your iPhone will result in loss of communication with the pump and will prevent modification of therapy settings. However, the pump will continue to deliver your basal insulin.
Your iPhone should not be used with the twiist Automated Insulin Delivery System if your iPhone:
• battery cannot last a full day
• shuts down unexpectedly
• cannot be powered down or restarted
• cannot maintain Bluetooth communication
• screen, speaker, camera or vibration motor are broken
Use of your iPhone under these conditions may result in harm.
Make sure the time and date is set correctly on your iPhone. If the time and date is not set correctly, delivery errors may occur resulting in low or high blood glucose.
Notifications and Critical Alerts
Allow Notifications and Critical Alerts for the twiist app in your iPhone settings. Failure to allow Notifications and Critical Alerts may lead to missed twiist app notifications which may lead to high or low glucose.
In order to hear or feel notifications, your iPhone volume must be louder than your surroundings, and vibrate must be enabled.
Disconnect your iPhone from audio devices such as Bluetooth headphones or speakers when you are no longer using them. Remaining connected to audio devices when they are no longer in use may lead to missed twiist app notifications.
iOS Features
Avoid using accessibility features on the iPhone. Using accessibility features on the iPhone may affect the ability to view the twiist app which could lead to harm.
Use of the following features may result in missed or delayed notifications, which may lead to harm:
o Focus features such as Do Not Disturb
o Screen Time
o Scheduled Summary
If Focus features such as Do Not Disturb are used, make sure to allow notifications from the twiist app to prevent missed or delayed notifications. If Screen Time is used, make sure the twiist app is configured as Always Allowed. If Scheduled Summary is used, do not add the twiist app to the Summary list.
Unauthorized Modifications / Untrusted Applications
Do not run the twiist app on an iPhone with unauthorized modifications. In order for the twiist app to work properly, it must be used on a compatible iPhone that does not have a modified operating system (jailbroken device).
Do not install apps on your iPhone from untrusted sources. Installing apps from any source other than the App Store on your iPhone running the twiist app may put you at risk of unintentionally installing malware, which may impact the use of the twiist app. Only install apps from the App Store. Malware, or malicious software from unknown sources, is designed to damage your device and/or read your private information. The most common method for spreading malware is the use of unknown apps and unknown downloads. Malware can prevent the twiist app from functioning as intended, causing over-delivery or under-delivery of insulin, which may lead to low or high glucose.
If you believe you have malware on your iPhone, discontinue use of the twiist app and use an alternate means of insulin delivery until you are able to resolve. If you have any apps installed from unknown sources, delete the app, restore your iPhone to factory default settings and contact Sequel Customer Support.
Secure Wi-Fi
Only join secure Wi-Fi networks. Unknown or public Wi-Fi networks may not provide data security.
Pump and CGM Placement
Your CGM and pump should be kept within 33 ft (10 m) of each other without obstructions between them or they may not be able to communicate. To help maintain communication, keep the CGM and pump on the same side of your body. Bluetooth communication does not work well through water. Range may be reduced while swimming or bathing.
Choose a CGM insertion site that is at least 1 inch (2.5 cm) away from your insulin infusion site that is unlikely to be bumped, pushed, or slept upon, and is also away from tattoos, scarring or irritation.
Backup Plan / Emergency Supplies
Always have a backup insulin therapy plan ready. A backup plan is needed if insulin delivery is stopped unexpectedly or the pump fails. Failure to have a backup insulin therapy plan may lead to delays of insulin delivery. Extended delay of insulin delivery may cause high blood glucose or diabetic ketoacidosis (DKA).
If the twiist Automated Insulin Delivery System fails to work as described within this user guide, stop using the system and switch to your backup insulin therapy. Using the system when it is not working as described within this user guide may lead to harm.
Always have emergency supplies available. Talk to your healthcare provider about what you should keep in your emergency supplies in addition to:
• Blood glucose monitoring supplies
• Fast-acting glucose tablets
• 3 mL syringes
• 26 gauge x ½ inch needles
• Cassettes
• Infusion Sets
• Spare insulin
• Alcohol wipes
Location of Use
The system may affect nearby electrical devices (such as antennas or radios), including medical ones. This could cause these devices not to work properly or stop working. Keep the pump and pump battery charger away from these devices.
Retail anti-theft detectors may affect pump accuracy or trigger an alarm. Walk through retail anti-theft detectors at a normal pace, but avoid standing in them.
Portable RF communications equipment including antenna cables and external antennas may affect the communication between the twiist pump and app, or interrupt operation of the pump. Keep the pump at least 12 in (30 cm) away from these items.
Metal detectors may affect pump accuracy or trigger an alarm. Handheld or walk through metal detectors may be used near the system, but prolonged exposure to them should be avoided.
Avoid exposing your pump to temperatures below 41 °F (5 °C) or above 104 °F (40 °C). When in cold temperatures, the pump should be worn close to the body and covered in warm clothing. If you are in warm temperatures, take measures to keep the pump cool.
Avoid using the twiist Automated Insulin Delivery System in oxygen rich environments (greater than 25% oxygen), which includes the use of supplemental oxygen and hyperbaric chambers. Exposure to oxygen rich environments could result in combustion of components of the twiist Automated Insulin Delivery System including your twiist pump and compatible CGM. This can cause severe burns on the body.
Prolonged noise or vibration may interfere with the ability of the pump to continue delivery and trigger an alarm.
The pump, when connected to a cassette has a rating of IP28, indicating protection from continuous immersion in water. The pump can tolerate immersion to depths of up to 12 feet (3.7 m) for 1 hour. Prevent submerging the pump in water for extended periods of time. Keeping the pump submerged in water can block Bluetooth communication between the twiist pump and app, which may cause a delayed response to an alarm condition which may cause under delivery, resulting in high blood glucose.
Check your glucose frequently during amusement park rides, flying, hiking, skiing, snowboarding or other situations where sudden changes or extremes of air pressure, altitude, or gravity may be occurring. The atmospheric pressure in an airplane cabin can change during flight, which may affect insulin delivery. Rapid changes in altitude and gravity, such as those typically found on amusement park rides or flight take-off and landing, can affect insulin delivery, leading to possible hypoglycemia or injury. If needed, follow treatment instructions from your healthcare provider.
Avoid using the twiist Automated Insulin Delivery System at low atmospheric pressure (below 700hPA). Encounters with low atmospheric pressure can happen at high elevations (above 10,000 feet or 3,048 meters). Exposure to such low atmospheric pressures can damage components of the twiist Automated Insulin Delivery System, including your twiist pump and compatible CGM, which could result in over-delivery or under-delivery of insulin, which can lead to low or high blood glucose.
Avoid using the twiist Automated Insulin Delivery System in high atmospheric pressure environments (above 1060hPA), which can be found in hyperbaric chambers. Exposure to high atmospheric pressure environments can damage components of the twiist Automated Insulin Delivery System, including your twiist pump and compatible CGM, which could result in over delivery or under-delivery of insulin, which can lead to low or high blood glucose.
Do not expose your twiist pump to X-ray screening used for carry-on and checked luggage. Newer full body scanners used in airport security screening are also a form of X-ray and your pump should not be exposed to them. Notify the security agent that your twiist pump should not be exposed to X-ray machines and request an alternate means of screening. Your pump has been designed to withstand common electromagnetic interference including airport metal detectors.
Troubleshooting
Do not perform troubleshooting steps while the pump is connected to your infusion site. Performing troubleshooting steps while the pump is connected to your infusion site may lead to unintended delivery of insulin, which may lead to low blood glucose.
Keep the pump, cassette, and infusion set tubing away from sharp objects. Sharp objects may damage these components which may cause delivery error and lead to harm.
Pets may damage your infusion set tubing while sleeping which may lead to an interruption of insulin delivery or infection. Do not sleep with the infusion set tubing exposed if pets are present.
Do not use batteries or battery chargers that were not supplied with the system. Use of batteries and battery chargers that did not come with the system may lead to unsafe operation which may lead to harm.
Only use the provided wall power adapter and charging cable. Use of another wall power adapter or cables could damage the system or result in fire or burns.
Do not use the wall power adapter if it is visibly damaged or malfunctioning. Using a damaged or malfunctioning wall power adapter can result in electrical shock.
Contact with insect repellants that contain DEET, skin care products, or sunscreens can damage the pump or cassette, which may lead to leaks, pump malfunctions, or delivery interruption. Avoid getting insect repellents, skin care products, or sunscreens on the pump or cassette. If these products do get on the cassette or pump, wipe them off immediately with a clean cloth.
Verification of Functionality
Damaging the inside of the pump, which is exposed while changing the cassette or battery, may affect pumping accuracy which may increase or decrease delivery and lead to low or high blood glucose.
Stop using the pump and switch to your backup insulin delivery method in the event the pump housing is cracked, the pump button is damaged, or there is other evidence of damage to the pump. Failure to do so may lead to pump malfunctions resulting in interruption of therapy.
Discontinue use of the twiist Automated Insulin Delivery System and switch to an alternate insulin therapy if the pump annunciator fails to signal during the pump self-test.
Small Parts
Do not ingest small parts, such as pump batteries. Small parts could pose a choking hazard. If swallowed, these small parts may cause internal injury or infection.
Exposed infusion set tubing could pose a choking hazard. Keep exposed infusion set tubing out of the reach of unsupervised children.
Before Going to Sleep
Before going to sleep, check to make sure you have enough insulin in your cassette and sufficient charge remaining in your pump battery to last through the night. It is possible to sleep through, or fail to hear, a Cassette Empty alarm and miss a portion of your basal delivery.
When Using a FreeStyle Libre 3 Plus Sensor
FreeStyle Libre 3 Plus new Sensor readings and CGM alerts are not available during the 60- minute warmup period and will not be displayed. Check your blood glucose using your BG meter to prevent severe low or high blood glucose.
Use your blood glucose meter to make diabetes treatment decisions when you see the symbol during the first 12 hours of wearing a FreeSyle Libre 3 Plus Sensor, if your sensor glucose reading does not match how you feel, or if the reading does not include a number.
The FreeStyle Libre 3 Plus Sensor contains small parts that may be choking hazards and may be dangerous if swallowed.
Only apply the FreeStyle Libre 3 Plus Sensor to the back of the upper arm. If placed in other areas, the Sensor may not function properly and could give inaccurate readings. Select an appropriate Sensor site to help the Sensor stay attached to the body and prevent discomfort or skin irritation. Avoid areas with scars, moles, stretch marks or lumps. Select an area of skin that generally stays flat during normal daily activities (no bending or folding.) Choose a site that is at least 1 inch (2.5 cm) from an insulin injection site. To prevent discomfort or skin irritation, you should select a different site other than the one most recently used.
The FreeStyle Libre 3 Plus Sensor should be removed prior to exposing it to an X-ray machine. The effects of X-rays on the performance of the Sensor has not been evaluated. The exposure may damage the Sensor and may impact proper function of the device to detect trends and track patterns in glucose values during the wear period.
FreeStyle Libre 3 Plus Sensor performance when used with other implanted medical devices, such as pacemakers, has not been evaluated.
Physiological differences between the interstitial fluid and capillary blood may result in differences in glucose readings between the FreeStyle Libre 3 Plus Sensor and results from a fingerstick test using a blood glucose meter. Differences in glucose readings between interstitial fluid and capillary blood may be observed during times of rapid change in blood glucose, such as after eating, dosing insulin, or exercising.
Clean hands prior to handling/inserting a FreeStyle Libre 3 Plus Sensor to help prevent infection.
If a FreeStyle Libre 3 Plus Sensor breaks inside your body, call your healthcare provider.
Applying the FreeStyle Libre 3 Plus Sensor may cause bruising or bleeding. If there is bleeding that does not stop, remove the Sensor and contact your healthcare provider.
After applying the FreeStyle Libre 3 Plus Sensor, put the cap back on the Sensor Applicator. Discard the used Sensor Applicator according to local regulations.
Interfering Substances
Taking more than 1000 mg of Vitamin C per day may falsely raise your FreeStyle Libre 3 Plus Sensor readings. This could cause you to miss a severe low glucose event. Vitamin C can be found in supplements including multivitamins and cold remedies such as Airborne® and Emergen-C®. See your health care professional to understand how long Vitamin C is active in your body.